The airport consists of several special handling lounge to assist and take care of passengers with special needs. This includes the elderly, passengers in wheelchairs, unaccompanied minors and sick passengers.
What is passenger handling at airport?
Supporting passenger procedures and flight operations hospitably and professionally. We provide passenger handling services at airports, such as customer service at counters and lounges, flight support for managing plane flight operations, etc.
What is Airport special assistance?
Special assistance staff can help you travel through the departure gate and on to the aircraft. They will also help you get to your seat and with stowing your carry on bags if required. To assist with this process, different equipment may be used.
How do you get special assistance at the airport?
How to order special assistance? Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.
Who is a special passenger?
Medical passengers are passengers who have been physically or mentally compromised due to temporary or permanent disability or incapacity, have undergone surgery, hospitalisation, experienced illness or that require or depend on special services such as oxygen or use of specialised medical equipment.
What qualifications do I need to work in an airport?
To become Airport Ground Staff the minimum qualification required is +2 any stream followed by Diploma or PG Diploma course in the related field. To become an Airport Ground Staff the aspiring candidate must be between the age group of 18 years to 27 years.
What qualifications do you need to be a passenger service agent?
- customer service skills.
- to be thorough and pay attention to detail.
- the ability to work well with others.
- sensitivity and understanding.
- patience and the ability to remain calm in stressful situations.
- the ability to accept criticism and work well under pressure.
- excellent verbal communication skills.
What is travel assistance in flight?
Travel assistance is a term in use throughout much of the world which refers to a service which provides help, primarily in medical emergencies during travel. Travel assistance is different from medical, travel or trip cancellation insurance.
What does WCHS mean?
WCHS (Wheelchair Steps) Assistance to the aircraft door: A passenger with a severe walking disability – has very restricted mobility; – cannot manage steps unaided and is unable to use an apron passenger vehicle; – does not, however, need assistance in the cabin. WCHC (Wheelchair Carry)
How much do you tip for wheelchair assistance at the airport?
Wheelchair service: If you or a family member requires the services of an airport wheelchair attendant to get to or between gates and/or onto or off of an airplane, it’s customary to give that person a $3-$5 tip or more depending on how long that person stays with you and how much assistance they provide.
Can I accompany my mother to the gate?
Most airlines do give out gate passes, which allow non-ticketed individuals to accompany ticketed passengers past security to the gate. However, gate passes are typically meant, at least officially, for parents of unaccompanied minors, people assisting elderly or disabled passengers, and military families.
How do you board a flight for the first time?
Tips for First Time Flyers
- 1) Learn the airport procedures. …
- 2) Check-in online. …
- 3) Arrive in good time. …
- 4) Learn the different types of baggage and the rules. …
- 5) Weigh your baggage at home. …
- 6) Make your baggage easily identifiable. …
- 7) Keep checking your itinerary and flight status. …
- Remember all travel documents & passport.
25 июн. 2019 г.
How does wheelchair assistance work?
You are entitled to stay in your own wheelchair until you get to the gate. At the gate, your wheelchair will be taken from you. If you cannot walk, you will be transported to your aircraft seat in an aisle chair. Your wheelchair will be returned to you at the gate once you reach your destination.
What does Maas mean on boarding pass?
MAAS stands for Meet and Assist (airlines)