How do I make a complaint about an airline?

It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline’s website for this purpose.

Where can I complain about an airline?

A dedicated email id, ‘’, has been created in the DGCA website for complaints to be lodged. Now, harried air travellers can lodge their complaint on any problem faced by them relating to flights or airport facilities directly to aviation regulator DGCA for speedy action.

Is there an airline ombudsman?

Four schemes currently have CAA approval – CEDR, the Retail Ombudsman, Söp and NetNeutrals (although NetNeutrals has yet to sign up any airlines to its scheme). The CEDR is currently the only one which charges a fee to unsuccessful claimants.

How do I complain about an airline UK?

If you are having trouble getting a refund from your airline, contact us on our Freephone number 0800 121 6022 or email

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Who regulates airlines in the UK?

The Civil Aviation Authority (CAA) is responsible for the regulation of aviation safety in the UK, determining policy for the use of airspace, the economic regulation of Heathrow, Gatwick and Stansted airports, the licensing and financial fitness of airlines and the management of the ATOL financial protection scheme …

What is AirSewa?

AirSewa enables travelers to submit grievances and seek information on air travel in India. It is an initiative by MoCA, Govt. of India. Airport Information. All the services and facilities including assistance to disabled or unaccompanied minor etc available at various airports in India.

How do I contact DGCA?

  1. 91-11-24622495.
  3. अरबिंदो मार्ग सफदजंग हवाई अड्डे के सामने नई दिल्ली-110003. भारत

Does airline have to refund if they cancel flight?

You are entitled to a full cash refund if the airline cancels, makes a significant schedule change or significantly delays a flight, so wait as long as possible to cancel. Unless a new law is passed, airlines won’t be required to give you a refund if you’re the one canceling.

How much compensation do you get for a Cancelled flight?

If you’re delayed by more than three hours or your flight’s cancelled, you’re often entitled to between £110 and £540 in compensation – and it’s possible to claim this for free using our step-by-step guide and free online tool.

What happens if an airline won’t pay compensation?

If the airline has denied your compensation, the next step is to take them to court. There are lawyers that specialise in air passenger rights that may be happy to help you with your case. You never know, you could win your compensation and help set precedence for other air passengers at the same time!

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How long does a flight have to be delayed for compensation?

You’re entitled to get compensation if the flight arrives more than 3 hours late and it’s the airline’s fault – for example, if they didn’t get enough bookings or there was a technical fault.

How do I complain about an airport staff?

Airports Authority of India Customer Complaints / Escalation :

  1. E-mail address : …
  2. Chief Vigilance Officer.
  3. Toll Free Number : 1800-11-0402.
  4. Telephone No: 011-2465-1094.
  5. Timings : 9:30 AM – 5:30 PM, Monday – Friday.

Who oversees the airline industry?

Aviation Consumer Protection | US Department of Transportation.